RETURN & EXCHANGES
At Seashellly, we are committed to providing high-quality women's apparel and an enjoyable shopping experience. If there is any issue with your order, our customer support team is always happy to help.
Please review the following policy carefully before placing your order.
1. Order Processing & Shipping
Most of our products are ready to wear and shipped promptly. However, some items are made to order or produced upon purchase to ensure quality and craftsmanship.
Orders requiring production generally require 10–14 business days for processing before shipment.
By placing an order with Seashellly, you acknowledge and accept this processing timeframe.
Please note that processing time and shipping time are separate estimates.
2. Order Cancellation
Orders may be canceled within 12 hours of purchase.
Once production, fulfillment, or shipping has begun, the order can no longer be canceled.
If you wish to cancel your order, please contact us as soon as possible at support@seashellly.com.
3. Customer Satisfaction Solutions
Your satisfaction is important to us.
Because international returns are often expensive and time-consuming, our customer service team may first offer one of the following solutions:
- Keep the item and receive a partial refund.
- Exchange for another size.
- Exchange for another color or style.
- Receive a replacement item if appropriate.
These options are usually faster, more convenient, and preferred by many of our customers.
If none of these solutions is suitable, an eligible return request will be reviewed in accordance with this policy.
4. Returns & Exchanges
We gladly review eligible return and exchange requests.
To qualify for a return or exchange:
- Items must be unused, unworn, unwashed, and in their original condition.
- All original tags must remain attached.
- Return requests should be submitted within 15 days after delivery.
- Returns must receive prior authorization from our customer service team.
Returns sent without prior authorization will not be accepted.
Please do not return items to the shipping address shown on the package. Our support team will provide the correct return instructions if your return request is approved.
Unless the return is due to our error (such as an incorrect or defective item), customers are responsible for all return shipping costs.
5. Non-Returnable Items
The following items cannot be returned or exchanged:
- Made-to-order or customized products.
- Clearance or Final Sale items.
- Used, worn, washed, altered, or damaged items caused by the customer.
- Items returned without prior authorization.
6. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- Clear photos or videos showing the issue.
- A brief description of the problem.
Once verified, we will offer an appropriate solution, which may include a replacement, exchange, partial refund, or full refund, depending on the circumstances.
7. Refunds
Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method.
Please allow additional processing time depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our mistake.
If a refund is approved without requiring a return, the refund will be processed according to the agreed resolution.
8. International Returns
Unless the return results from our error, customers are responsible for:
- Return shipping costs.
- Customs duties.
- Import taxes.
- Insurance (if desired).
- Any additional fees associated with returning the package.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.
9. Delivery Responsibility
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may be required for reshipment.
If a customer refuses delivery without prior authorization, any shipping costs, return shipping fees, customs charges, or handling fees incurred may be deducted from any eligible refund.
Orders marked as Delivered by the shipping carrier are considered successfully fulfilled.
Seashellly is not responsible for packages that are lost or stolen after confirmed delivery.
10. Product Information Disclaimer
We strive to display our products as accurately as possible.
However:
- Actual colors may vary slightly due to monitor settings, photography, and lighting conditions.
- Manual measurements may vary by approximately 1–3 cm.
- Minor loose threads, packaging wrinkles, or slight variations that do not affect the functionality or appearance of the garment are not considered manufacturing defects.
11. Fraud Prevention & Chargebacks
We maintain strict measures to protect both our customers and our business against fraudulent transactions.
We reserve the right to investigate and decline refund requests involving suspected fraud, abuse, repeated claims, or inconsistent evidence.
If you experience any issue with your order, we strongly encourage you to contact our customer support team before initiating a payment dispute or chargeback.
Most issues can be resolved quickly through direct communication.
Once a chargeback or payment dispute has been initiated, the case must proceed through the dispute process of the payment provider until a final decision has been reached.
If an order has been correctly processed, shipped, and fulfilled according to the information provided by the customer, refund requests based solely on payment disputes may be declined where permitted by applicable laws and payment network rules.
12. Our Right to Review Requests
Seashellly reserves the right to determine the eligibility of all return, exchange, replacement, and refund requests in accordance with this policy.
Each request will be reviewed individually to ensure a fair resolution for both the customer and our business.
13. Contact Us
If you have any questions regarding your order, please contact us.
Email: support@seashellly.com
Response Time: Within 24 business hours.